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Frequently Asked Questions

No, you do not need an account to place an order. Our guest checkout option allows you to make purchases without the need to register or log in.

You can make payments using Online Banking (FPX), which allows for direct bank deduction from most major banks in Malaysia. We also accept Debit Cards and Credit Cards, including Visa and MasterCard for Malaysia and Worldwide.

  • Flash Express : Standard delivery, usually within 1-3 business days.
  • Express Delivery : For worldwide delivery, usually within 7 business days.
  • Cash on Delivery (COD) : Pay for your order upon delivery, available in selected location in Malaysia.

These timeframes depend on your location:

  • Peninsular Malaysia : 1-3 business days.
  • East Malaysia : 3-5 business days.
  • Worldwide : 7 business days.


  • To track your order status, use this "Easy Track" link by entering the Tracking Number/AWB. 
  • You can also receive Tracking Number/AWB information via email or SMS. 

You can find detailed information about our return policy on our dedicated Return Policy page. This page outlines all the necessary details regarding how returns are handled.