At AOR Sport Store, we strive to ensure customer satisfaction by delivering quality-checked products. This Refund Policy outlines the terms and conditions under which refunds are provided.

1. Eligibility for Refunds

Refunds are granted under the following circumstances:

• The product received is incorrect (wrong item or wrong specifications).

• The product is defective or damaged due to our oversight.

• The size or variant delivered differs from the order placed.

To be eligible for a refund:

• You must notify us within 24 hours of receiving the item.

• You must provide clear photographic evidence of the issue via email.

• The item must be returned unused, in its original packaging, and in the same condition as received.

We do not accept refund requests for:

• Items damaged due to misuse, mishandling, or customer error.

• Requests made beyond the 7-day return warranty period from the date of delivery.

• Returns without prior communication and approval from our support team.

2. Refund Method

• Approved refunds will be credited as store credit to customer account.

• This credit can be used for future purchases on our platform.

• Alternatively, direct refunds may be considered in special cases, subject to management approval.

3. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item or defective product).

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

4. Processing Time

Once the returned item is received and inspected:

• Refunds or credits will be processed within 2–7 working days.

• You will be notified via email once the process is complete.

5. Contact Us

If you believe you are eligible for a refund, please reach out to us via the Contact Us form with the following details:

• Your order number

• A brief explanation of the issue

• Supporting photographs

Our customer service team is committed to resolving all issues in a fair and professional manner.