1. We conduct thorough manual inspections before delivering your product. However, in the event of a faulty product, all our products come with a 7-day return warranty from the received date.

2. Items eligible for refund or exchange are those resulting from our negligence, such as sending the wrong product or a product with specifications different from what you ordered. If the product is faulty, please take a clear picture and email it to us. The original packaging in its original condition is required. We cannot accept items that show signs of use, scratches, or damage caused by mishandling.

3. Requests for product exchanges due to customer errors (e.g., ordering blue instead of red) will require approval from the administrator, provided the item is still in its original condition.

4. In the case of a refund, it will be credited to the customer's account, and the balance can be used for the next purchase or future orders.

RETURNS POLICY:

Returns are only accepted if the item arrives damaged, the wrong item is received, or the size of the item does not fit. If this occurs, please contact us within 24 hours. The item must be returned unworn and in its original condition. The buyer is responsible for shipping the item back to us and remains responsible until the item reaches us. Once we receive the item, we will issue an exchange or refund within 2-7 working days, according to the buyer's preference.

FEEDBACK:

Feedback is very important to our business, and we would greatly appreciate it if you would take the time to leave us feedback. Please contact us before leaving any neutral or negative feedback so that we can attempt to resolve any issues you may have in a professional manner. We pride ourselves on achieving 100% customer satisfaction. Please send all enquiries via email, as we monitor these regularly.